Female scientists smiling and wearing safety goggles

LILLY POLICIES

At Lilly, we manage our supply chain to help maintain a safe and uninterrupted supply of our medicines. We have implemented multiple policies that are designed to protect the quality and safety of our products throughout the supply chain.

Lilly Supply Chain Information

Ethical Business Practices

We work with our suppliers to set and enforce high ethical standards.

Supply Chain Security

Lilly partners with agencies worldwide to help ensure that patients receive only genuine medicines.

Environmental Sustainability

We take a holistic approach to managing environmental impacts across the product life cycle.

DSCSA Compliance

Drug Supply Chain Security Act (DSCSA) Compliance.

Ordering

Be sure to source products only from authorized wholesalers/distributors that have entered into a distribution agreement with Eli Lilly and Company. More >

Returns

Lilly authorized wholesalers/distributors and entities licensed to dispense or administer Lilly product may return expired product for reimbursement consideration. More >

Product Supply Questions

1-800-821-0538

Product Complaints or Adverse Events

1-800-Lilly-Rx (1-800-545-5979)

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DRUG SUPPLY CHAIN SECURITY ACT (DSCSA) COMPLIANCE

Lilly USA, LLC is committed to securing the pharmaceutical supply chain through compliance with the Drug Supply Chain Security Act (DSCSA). Please follow the appropriate instructions below to access your delivery’s Transaction Information, Transaction History, and Transaction Statement (TI/TH/TS).

For Authorized Trading Partners:

Please access https://app.tracelink.com/login, and log in with unique identifier and password, to retrieve TI/TH/TS.

To register for initial access, please see: http://www.tracelink.com/education/trade-partner

For Drop-Shipment Recipients:

Please reference the packing list received with the physical product, and locate the following two data points: Ship Order Number and PO. Your unique access code is a combination of the two numbers, formed by concatenating Ship Order Number and PO number with no spaces between the two numbers.

Please access https://dropship.tracelink.com/portal, and utilize the unique access code, to retrieve TI/TH/TS. For clarity, Ship Order Number represents the first portion of the unique code, and PO number is the second portion.

For suspect or illegitimate product questions:

Please contact The Lilly Answers Center: 1-800-LillyRx (800-545-5979).

For DSCSA data or transmission questions:

Please contact Lilly US Distribution: 1-800-821-0538 or email: lilly_distribution@lilly.com