LILLY POLICIES
At Lilly, we manage our supply chain to help maintain a safe and uninterrupted supply of our medicines. We have implemented multiple policies that are designed to protect the quality and safety of our products throughout the supply chain.
Lilly Supply Chain Information
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We work with our suppliers to set and enforce high ethical standards.
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Lilly partners with agencies worldwide to help ensure that patients receive only genuine medicines.
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We take a holistic approach to managing environmental impacts across the product life cycle.
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Drug Supply Chain Security Act (DSCSA) Compliance.
Ordering
Be sure to source products only from authorized wholesalers/distributors that have entered into a distribution agreement with Eli Lilly and Company. More >
Returns
Lilly authorized wholesalers/distributors and entities licensed to dispense or administer Lilly product may return expired product for reimbursement consideration. More >
Product Supply Questions
Lilly Medicine Supply Information | Lilly Supply Info
Product Complaints or Adverse Events
1-800-Lilly-Rx (1-800-545-5979)
DRUG SUPPLY CHAIN SECURITY ACT (DSCSA)
Compliance & Traceability on LillyTrade
Lilly USA, LLC is committed to securing the pharmaceutical supply chain through compliance with the Drug Supply Chain Security Act (DSCSA).
What Is DSCSA?
The Drug Supply Chain Security Act (DSCSA) is a U.S. federal law that establishes requirements to electronically identify and trace prescription drugs at the package level as they move through the supply chain. Its purpose is to protect patients by preventing counterfeit, stolen, contaminated, or otherwise harmful drugs from entering the U.S. drug supply. The law requires manufacturers, wholesalers, dispensers, and other trading partners to exchange standardized product and transaction data to enable traceability and rapid response to suspect or illegitimate products.
How Lilly Supports Compliance
Lilly provides two platforms to enable DSCSA compliance for trading partners and regulators. Each platform includes direct access links to get started:
- TraceLink
Lilly utilizes the TraceLink interface to provide serialization-related documentation, including Transaction Information (TI) and Transaction Statements (TS), as well as to support electronic verification requests for Authorized Trading Partners. The TraceLink portal is also available to Lilly trading partners for the manual retrieval of TI/TS documentation. If you are not yet a TraceLink member, register as a Lilly customer using the link below.
To register for initial access to the TraceLink network, please visit: TraceLink Partner Account Setup Survey →
- DSCSA Portal — dscsaportal.lilly.com (LedgerDomain)
Lilly's dedicated DSCSA online portal — powered by LedgerDomain — supports product trace requests, manual verification requests. Use the links below to access the portal or review registration instructions.
Access DSCSA Portal →
LedgerDomain Registration & Setup Guide →
For Authorized Trading Partners Only
Please select one of the options below to submit or perform DSCSA-related requests.
Partner \ Request
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Advance Ship Notice (ASN)
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TI/TS Serialization data
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Product Tracing Request
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Verification Request (VRS)
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For reported Suspect Product 3911 Notification to Lilly
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Suspect Product / Product Complaint
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| Authorized Trading Partner - for electronic requests and retrieval | ASN DATA: ASNs are electronically delivered via Tracelink as part of the EDI transaction to the trading partner | TI and TS Serialization Data: Transaction Information (TI) and Transaction Statement (TS) are delivered electronically via Tracelink for any exception related to DSCSA Data, Email lilly_data_broker_dscsa@lists.lilly.com | Product Tracing Request: dscsaportal.lilly.com | Verification Request (VRS): Lilly uses Tracelink as VRS provider, any VRS automatic solution should connect through Tracelink's VRS solution and be able to provide VRS response as "True" or "False" | For reported Suspect Product 3911 Notification to Lilly: Email to Lillytrade@lilly.com | Suspect Product / Product Complaint: Please contact The Lilly Answers Center: 1-800-LillyRx (800-545-5979) |
| Authorized Trading Partner - for manual retrieval and dropship customers | ASN DATA / TI and TS Serialization Data:
Reference the packing list for two data points: Ship Order Number and PO. Your unique access code = Ship
Order Number + PO (no spaces). Transfer From Business: Eli Lilly & Company
Retrieve TI/TS documents at
Please access opus.tracelink.com → Network → TraceLink Network Applications – Product Information Manager → enter "TRANSFER FROM BUSINESS," Delivery Number, and Access Code. | Product Tracing Request: dscsaportal.lilly.com | Verification Request (VRS): For manual verification requests, please use dscsaportal.lilly.com | For reported Suspect Product 3911 Notification to Lilly: Email to Lillytrade@lilly.com | Suspect Product / Product Complaint: Please contact The Lilly Answers Center: 1-800-LillyRx (800-545-5979) | |
Regulatory Contacts
For State Board and FDA regulators preferring a manual submission channel, requests can be submitted directly to Lilly's regulatory DSCSA team:
Regulatory DSCSA Requests
DSCSA_RegulatorsOnly@lists.lilly.com
Note: For faster processing, we encourage all regulators to use the DSCSA Portal at
dscsaportal.lilly.com
when possible.
TI = Transaction Information TS = Transaction Statement ASN = Advance Ship Notice VRS = Verification Routing Service EPCIS = Electronic Product Code Information Services 3911 = FDA Form 3911 (Suspect Product Notification)